Ex-Google’s Marissa Mayer on Nine Principles of Innovation

The last decade’s most remarkable business story has been the rise of Google as a dominant force in computing. Whenever a company becomes wildly successful in a brief span of time, it naturally becomes an object of fascination for corporate executives and even the general public.

Marissa Mayer on CreativityMarissa Mayer, then Vice-President for Search Products and User Experience at Google, and presently CEO of Yahoo, shared nine guiding principles of innovation that have helped her succeed with Fast Company:

  1. Innovation, Not Instant Perfection. “The Googly thing is to launch it early on Google Labs and then iterate, learning what the market wants—and making it great. … The beauty of experimenting in this way is that you never get too far from what the market wants. The market pulls you back.
  2. Ideas Come from Everywhere. “We have this great internal list where people post new ideas and everyone can go on and see them.
  3. A License to Pursue Your Dreams. “We let engineers spend 20% of their time working on whatever they want, and we trust that they’ll build interesting things.
  4. Morph Projects Don’t Kill Them. “Any project that is good enough to make it to Labs probably has a kernel of something interesting in there somewhere, even if the market doesn’t respond to it. It’s our job to take the product and morph it into something that the market needs.
  5. Share as Much Information as You Can. “People are blown away by the information you can get on MOMA, our intranet. Because there is so much information shared across the company, employees have insight into what’s happening with the business and what’s important. … It allows us to share what we know across the whole company, and it reduces duplication.
  6. Users, Users, Users. “In a truly virtual business, if you’re successful, you’ll be working at something that’s so necessary people will pay for it in subscription form. Or you’ll have so many users that advertisers will pay to sponsor the site.
  7. 'The Google Guys: Inside the Brilliant Minds of Google Founders Larry Page and Sergey Brin' by Richard L. Brandt (ISBN 1591844126) Data is Apolitical. “Run a test on 1% of the audience and whichever design does best against the user-happiness metrics over a two-week period is the one we launch. … We probably have somewhere between 50 and 100 experiments running on live traffic, everything from the default number of results to underlined links to how big an arrow should be. We’re trying all those different things.
  8. Creativity Loves Constraints. “People think of creativity as this sort of unbridled thing, but engineers thrive on constraints. They love to think their way out of that little box: ‘We know you said it was impossible, but we’re going to do this, this, and that to get us there.’
  9. You’re Brilliant? We’re Hiring. “There is this amazing element to the culture of wanting to work on big problems that matter, wanting to do great things for the world, believing that we can build a successful business without compromising our standards and values.

How Google Fuels its Innovation Factory

  1. Innovation, not instant perfection.: Google launches early and often in small beta tests, before releasing new features widely
  2. Ideas come from everywhere.: Google expects everyone to innovate, even the finance team
  3. A license to pursue dreams.: Employees get a “free” day a week. Half of new launches come from this “20% time
  4. Don’t kill projects—morph them.: There’s always a kernel of something good that can be salvaged
  5. Share everything you can.: Every idea, every project, every deadline—it’s all accessible to everyone on the intranet
  6. Worry about usage and users, not money.: Provide something simple to use and easy to love. The money will follow.
  7. Don’t politic, use data.: Mayer discourages the use of “I like” in meetings, pushing staffers to use metrics
  8. Creativity loves restraint.: Give people a vision, rules about how to get there, and deadlines
  9. You’re brilliant, we’re hiring.: Founders Larry Page and Sergey Brin approve hires. They favor intelligence over experience

How Larry Page, Sergey Brin, and Marissa Mayer Process Emails

How Marissa Mayer Handled Email while at Google

How Marissa Mayer Handled Email while at Google In an interview with tech journalist David Kirkpatrick for Fortune Magazine’s “Secrets of greatness: How I work” series, Marissa Mayer revealed how she processes emails. Marissa was then the Vice President of Search Products and User Experience, and is presently the CEO of Yahoo!

I don’t feel overwhelmed with information. I really like it. I use Gmail for my personal e-mail—15 to 20 e-mails a day—but on my work e-mail I get as many as 700 to 800 a day, so I need something really fast.

I use an e-mail application called Pine, a Linux-based utility I started using in college. It’s a very simple text-based mailer in a crunchy little terminal window with Courier fonts. I do marathon e-mail catch-up sessions, sometimes on a Saturday or Sunday. I’ll just sit down and do e-mail for ten to 14 hours straight. I almost always have the radio or my TV on. I guess I’m a typical 25- to 35-year-old who’s now really embracing the two-screen experience.

How Larry Page / Sergey Brin Handle Email at Google

Ever wonder how CEOs of large companies manage and process the hundreds or thousands of emails they receive daily?

Larry Page and Sergey Brin, co-founders of Google In a thread on managing loads of email, Quora user David Shin, who previously worked at Google, remembers Page and Brin being asked this question during a Q&A session at Google. When someone asked how they manage their email, one of them (he can’t remember which) responded like this:

When I open up my email, I start at the top and work my way down, and go as far as I feel like. Anything I don’t get to will never be read. Some people end up amazed that they get an email response from a founder of Google in just 5 minutes. Others simply get what they expected (no reply).

When Larry Page Wasn’t Talking to Google Co-founder Sergey Brin

When Larry Page Wasn't Talking to Google Co-founder Sergey Brin

The story of Google co-founder Sergey Brin’s liaison with Google Glass marketing manager Amanda Rosenberg, and his subsequent split from his wife Anne Wojcicki are well known in Silicon Valley. Wojcicki and Brin, who had been married for six years and have two children together, are said to be living separately but that they were not legally separated.

Evidently, in the early days of the Google Glass Project, Amanda Rosenberg had spent time with Anne Wojcicki trying to understand how to target mothers with the gadget. They had thus became friends: Wojcicki had given Rosenberg a Christmas present, and Brin and Wojcicki went out to dinners with Rosenberg and Hugo Barra, her now ex-boyfriend and then an executive in Google’s Android team. But in late 2012 Wojcicki “came across messages between Rosenberg and Brin that caused her to feel alarm,” reported an exposing article in Vanity Fair.

What is less known is that Google CEO Larry Page apparently stopped talking to co-founder and long-time friend Sergey Brin after his affair with Amanda Rosenberg emerged. Larry Page, who has been friends with Brin since they first met during a welcome event for graduate students of Stanford’s computer science department, refused to speak to him after news of the affair emerged. According to an unnamed source quoted in the Vanity Fair article, “Larry is so ethically strict. … I heard Larry was insanely upset by this whole situation and wasn’t talking to Sergey” for a time.

Many employers have written or verbal polices on office romances. Employers implemented policies because they realize they aren’t going to stop people from having romantic relationships. They want to best protect the company from a claim of sexual harassment and ensure there’s no favoritism or conflict, which could hurt productivity and impact morale. In fact, Google’s code of conduct does not forbid dating and romantic relationships between employees,

“Romantic relationships between co-workers can, depending on the work roles and respective positions of the co-workers involved, create an actual or apparent conflict of interest. If a romantic relationship does create an actual or apparent conflict, it may require changes to work arrangements or even the termination of employment of either or both individuals involved. Consult Google’s Employee Handbook for additional guidance on this issue.”

Anne Wojcicki, who got a degree in biology from Yale, is one of the founders of 23andMe, personal genomics and biotechnology company that provides rapid genetic testing. She was even featured on the cover of Fast Company magazine as “The Most Daring CEO in America.”

Anne’s sister, Susan Wojcicki, continues to be one of the top executives at Google, where she is currently CEO of YouTube. In its formative days, Google’s first headquarters was located in her garage, and she was one of the first hires by Brin and Page.

Incidentally, Sergey and Anne met in 1998 when he moved off campus with his Stanford computer-science classmate Larry Page to set up a search-engine company in Susan Wojcicki garage.