Behavioral Interview Questions by Competency: Problem-Solving and Decision-Making

Problem-Solving and decision-making is the ability to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions; use logic, mathematics or other problem solving tools in data analysis or in generating solutions. Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; Ability […]

Behavioral Interview Questions by Competency: Commitment to Task

Commitment to task: ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals. Behavioral Interview Question: “Tell me about a time when you were able to provide your own […]

Behavioral Interview Questions by Competency: Analytical Problem Solving

Analytical problem solving is the ability to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions; use logic, mathematics, or other problem solving tools in data analysis or in generating solutions. Behavioral Interview Question: “Thinking back over the last five years of your work, describe a situation in […]

Behavioral Interview Questions by Competency: Customer-Orientation & Customer Service

Customer-orientation is the ability to show care and concern for customers and make them feel valued; willing to deliver timely and reliable customer support and exceed customer expectations; Ability to create a customer-led orientation in a work group. Behavioral Interview Question: “Describe a time when you chose to exceed, rather than meet, a customer’s expectations. […]