Tardiness has a detrimental effect on the organization. Tardiness is a display of disrespect. Establishing ground rules, documenting violations, using an official discipline process and identifying larger workplace issues can go a long way toward correcting issues with executive tardiness.
The other factor compounding Mayer’s coldness was that she had the awful habit of being late, all the time.
Every Monday afternoon at 3:00 p.m. California time, Mayer’s staff would gather for a three-hour meeting with the boss. Mayer demanded all of her staff across the world join the call, so executives from New York, where it was 6:00 p.m., and Europe, where it was 11:00 p.m. or later, would dial in, too. Inevitably, Mayer would show up at least forty-five minutes late. Some calls started so late that Yahoo’s executives in Europe didn’t hang up till after 3:00 a.m. their time. Mayer had approximately two dozen people reporting to her during her first year at Yahoo. In theory, she was keeping up with each of them in a regularly scheduled weekly meeting. In practice, she would go weeks without talking to people because she was so busy.
For a while, each of those two dozen people thought that Mayer was just picking on them, individually. The people who had been at Yahoo before Mayer joined assumed that this meant she was going to fire them soon. The people Mayer had hired into the company, including HR boss Jackie Reses and CMO Kathy Savitt, were even more puzzled. Why had they been hired only to be ignored?
But then, during one of those long waiting periods after 3: 00 p.m. on a Monday, a conversation unfurled that revealed all. Making small talk, one executive said to another: “Did she cancel one of your one-on-ones again?”
A third jumped in: “Oh my God, she does that to you, too?” It turned out that everyone in the room and on the call had been canceled on by Mayer, frequently.
Mayer was also constantly late to product reviews. The meeting would be scheduled for 2:00 p.m., and around 2:15 p.m., Mayer’s assistant, Trish Crawley, would come out and say, “Really sorry. She’s going to be late. We’re not sure when she’ll get here.” Then it would 3:00 p.m. and then 4:00 p.m., and then Crawley would come out and say the meeting was canceled.
The standard joke was that if you had a review with Mayer, you should expect not to know when it was going to be and that it would change at the last minute. It was annoying for people who worked in Sunnyvale. It was brutal for remote teams in India and Europe.