The two most precious assets in the professional service firm are the capabilities of our people and the use of their time to produce results for the client. A delicate balance arises. Leaders require continual skill building, but time to learn is limited.
We discovered opportunities to leverage time in leadership development in a blended-learning solution.
Leaders learn the most on the job. So, target and pursue learning that extends the applications of key leadership capabilities on teams, in projects, and with clients. By employing multiple methods of learning, you can craft a leadership learning strategy that is delivered in a blended solution.
There are five steps to develop a blended model of learning:
- Link learning to the core values. The clients’ experience of the firm’s core values is their relationship with each professional who represents the brand.
- Ensure that the business strategy is driving the learning agenda. The knowledge of critical client-service leadership capabilities and respect for time informs decisions on content and design.
- Conduct needs analysis and determine current capability levels. We conduct analysis on our shared competencies globally in 34 countries to determine where the real-time learning opportunities produce the maximum results.
- Select content and design a learning continuum. Our leadership roles model encompasses the capabilities required for success. This provides a framework for the leadership learning content. We designed a fully blended model to support the learning. The core of the model is Vision and the foundation Eminence and Expertise. Business and client Results are the target outcomes. Key roles of leaders and a selection of the primary skills required include:
- Relationship builder: emotional intelligence, negotiation, trust and authenticity, consensus building
- Communicator: influence, persuasion, listening, presence, storytelling
- Innovator: change leader, creativity, custom solutions, risk taker
- Global citizen: integrity, responsibility, diversity, global relationship network
- Mentor/coach: developing next generation talent, coaching performance
- Decision-maker: strategic analysis of options and courage to act, even when information is incomplete
- Launch leadership learning with a virtual class. A virtual class establishes the community of learning and values everyone’s time.
- Push out self-paced online learning. A rich combination of online leadership assessment and individual leadership style report, e-learning, with readings and resources, are provided with opportunities to interact with coaches.
- Conduct the classroom program. This highly valuable time is focused on knowledge exchange, problem-solving, action planning, practice application of new skills, performance coaching, building the culture, and networking.
- Support on-the-job learning with targeted online learning. A combination of performance goal setting, dialogue with performance coaches, and availability of targeted online, self-paced learning incorporates learning on-the-job.
A leadership learning map offers just-in-time learning. Our experience has proven to us the power of extending leadership learning beyond the classroom.