Working with Creative and Non-Creative People
Tips for Working with Non-Creative People
- Play to their strengths. Have a 7-to-1 ratio of positive to negative comments. When people feel good, it empowers them to take risks.
- Give them a design buddy. Managers should have a deep understanding of the nuances of each team member, then pair up those with different skill sets.
- The worst kind of feedback: “That’s bad” or “That’s ugly.” If you’re not a professional creative, it’s not your place. If you don’t trust the person you hired to make visual decisions, they’re just a pixel-pushing monkey.
- Use “I feel” or “I experience.” Feelings are real. Taste is illusory.
- Establish design principles. You can bring up these attributes, and that way you’re not complaining—you’re just mentioning concepts that have been mutually agreed upon.
- Speak unarguably. Say what’s not working and avoid phrases like “Did you consider …”
- Resist pulling rank. Instead, say things like, “My suggestion would be X, but you have to solve this problem.” If they can’t, let them go.
Tips for Working with Creative People
- The work should speak for itself. When presenting your idea, say what problem it’s trying to solve, but don’t walk co-workers through the hows and whys.
- Pick your battles. When a co-worker tells you how she feels, you may be able to straight up ignore her, as long as you solve all major problems.
- You could iterate forever. Move on once it’s good.
- Even if someone gives you ridiculous feedback, treat it as valid. His pain is real, even if his issue makes no sense.
- Avoid a design conversation when receiving feedback. The critique is never a good place to be creative. You can’t design on your feet, so take the feedback to your desk and consider solutions.
- Ask follow-ups. Phrases like “Tell me why” will get to the root of the problem. When you dig deeper, you’ll find managers want something different than what they’re saying.
- Annoyed? Explain you want the feedback process to be more open. If bosses refuse, quit.