Complaining is sometimes necessary provided a genuine grievance exists. But habitual complainers have a negative effect on a workplace — they can drain workplace morale and productivity. They are seen by management as part of the problem and as not part of the solution. Here’s how to complain effectively:
- Have a valid reason to complain
- Verify the accuracy of your information. Be prepared to back up your complaint with facts and data
- Choose an appropriate place and time
- Use the chain of command. Communicate with the person in charge — the one who can change
- State the problem succinctly
- State the action you’d like taken and suggest alternate solutions.
- Persist. Don’t give up.
- If you get results, send a thank you email or make a call and acknowledge the effort put in
It is perfectly reasonable to complain. If done tactfully, you might even get the results you deserve.