Four Layers of Bureaucracy at IBM

'Sam Walton: Made In America' by Sam Walton (ISBN 0553562835) Here’s a quote from David Glass, former CEO of Walmart, about bureaucracy:

If you don’t zero in on your bureaucracy every so often, you will naturally build in layers. You never set out to add bureaucracy. You just get it. Period. Without even knowing it. So you always have to be looking to eliminate it. You know when Tom Watson, Sr., was running IBM, he decided they would never have more than four layers from the chairman of the board to the lowest level in the company. That may have been one of the greatest single reasons why IBM was successful.

Source: Sam Walton’s autobiography, Made In America

Posted in Management and Leadership

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